These have a much greater reach, offer confidentiality and the readers can do it at their own convenience.As preparing questionnaires is both an art and a science, it is helpful to use questionnaire templates or examples to make your job easier. How to Construct a Questionnaire: A questionnaire consists of a list of questions created by a person, organization or company to find out others opinions on a particular topic.
A customer satisfaction questionnaire may have more qualitative/subjective parameters for gauging.
Questions should be framed in a simple language and care should be taken to avoid grammatical and spelling mistakes.
For instance, if an employee questionnaire has such errors it can reflect poorly on the company.
Questions should have clarity and must convey the same meaning to all kinds of readers, so it is best to use direct questions rather than ambiguous ones.
As the aim of the questionnaires is generally to gauge and then work towards improvement, stick to positive ways of eliciting responses.